Privacy Policy

Introduction

FocusExploration is committed to protecting your personal information and respecting your privacy. This policy explains what information we collect, why we collect it, and how we use and safeguard it.

We are the data controller for the purposes of data protection law. Our registered office is located at 42 Kingsway Boulevard, Manchester, M2 4JB, United Kingdom.

Information We Collect

We collect and process the following types of personal information:

Contact Information: Your name, email address, job title, company name, and business address when you enquire about our services or engage us for training.
Communication Records: Details of correspondence with our team, including emails and meeting notes.
Training Participation Data: Attendance records, feedback responses, and assessment results when you participate in our programmes.
Website Usage Information: Technical data such as IP addresses, browser type, and pages visited, collected through cookies and similar technologies.
Payment Information: Billing details required to process invoices, though we do not store complete payment card information.

How We Use Your Information

We process personal information for the following purposes:

To respond to your enquiries and provide information about our training services.
To plan, deliver, and evaluate training programmes tailored to your organisation's needs.
To maintain records of our business relationship and fulfil contractual obligations.
To process payments and manage billing.
To send updates about our services where you have consented or where we have a legitimate interest in doing so.
To improve our website, services, and customer experience based on feedback and usage patterns.
To comply with legal and regulatory requirements.

Legal Basis for Processing

We rely on the following legal grounds to process your personal information:

Contractual Necessity: Processing is necessary to perform our contract with you or your organisation.
Legitimate Interests: We have a legitimate business interest in processing your data to operate our business effectively, provided this does not override your rights.
Consent: Where required, we obtain your explicit consent before processing certain types of data, such as marketing communications.
Legal Obligation: Processing is necessary to comply with legal requirements, such as tax or employment law.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data with:

Service Providers: Trusted partners who assist us in delivering services, such as IT support, payment processors, and email platforms. These providers are bound by confidentiality obligations.
Professional Advisors: Lawyers, accountants, and consultants who require access to information to provide professional services.
Legal Authorities: Where required by law, we may disclose information to regulatory bodies, law enforcement, or courts.

When sharing data with third parties, we ensure appropriate safeguards are in place to protect your information.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Specific retention periods include:

Client and enquiry records: Retained for up to seven years following the end of our business relationship to meet legal and tax obligations.
Training records and feedback: Retained for up to three years to support programme evaluation and development.
Website analytics: Aggregated and anonymised data may be retained indefinitely for business analysis.

Once information is no longer needed, we securely delete or anonymise it.

Your Rights

Under data protection law, you have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: You can ask us to correct inaccurate or incomplete data.
Deletion: You can request deletion of your data in certain circumstances.
Restriction: You can ask us to restrict processing of your information under specific conditions.
Objection: You can object to processing based on legitimate interests or for direct marketing purposes.
Portability: You can request transfer of your data to another organisation in a structured, commonly used format.
Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These measures include:

Encryption of data in transit and at rest.
Regular security assessments and updates to our systems.
Access controls limiting who can view or process personal data.
Staff training on data protection and information security.

While we take security seriously, no system is completely secure. We cannot guarantee absolute protection but commit to promptly addressing any breaches.

International Transfers

Your personal information is primarily stored and processed within the United Kingdom. Where we use service providers located outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions recognised by UK law.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyse site traffic. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by updating the date at the top of this page and, where appropriate, by email or website notice.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this privacy policy or how we handle your personal information, please contact us:

Email: [email protected]
Address: FocusExploration, 42 Kingsway Boulevard, Manchester, M2 4JB, United Kingdom

Complaints

If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

ICO Contact Details:
Website: www.focusex-ploration.com
Telephone: 0303 123 1113